The Goal
Experian knew they needed to increase their API Catalogue to show their partners the depth and impact-driven by their API Program.
The Challenge
With so many companies in so many regions - combining and providing access to all of their data through an API Portal was a regulations nightmare to navigate.
The Solution
Experian trusted Achieve Internet to create a multi-tenant solution to build a unified portal with sufficient access controls to maintain global compliance.
The Impact
Experian is now able to gather, analyze, and share data with their global partner network, resulting in a 300% increase of their API catalog within the first 6 months of launching their API Portal with Achieve Internet.
Watch Experian discuss their new API Portal
"We are not slowing down. Our executive team is very happy with our progress. They know this is working well for us. Business Units are now independently adding API’s, expanding our operational capabilities and revenue.”
- Global Senior Director of Platform Evangelism for Experian
Since its inception in 1996, Experian, a multi-national credit reporting company, has always aimed to set standards for the industry.
As the company grew, the leadership sought to expand Experian’s global footprint by enhancing its existing developer portal to increase developer API adoption across the globe.
Experian called in for Achieve Internet to centralize their API assets in one place and segment them according to regional laws and regulations.
The Goal: Increased API Adoption Drives Revenue
Since its inception in 1996, Experian, a multi-national credit reporting company, has always aimed to set standards for the industry.
As the company grew, the leadership sought to expand Experian’s global footprint by enhancing its existing developer portal to increase developer API adoption across the globe.
Experian called in for Achieve Internet to centralize their API assets in one place and segment them according to regional laws and regulations. However, like any successful venture, they were running into some growing pains.
The Challenge: Disconnected Data
Experian’s developer portal was limiting its global growth due to the lack of tools needed to make API localization effective and scalable.
Successful international expansion required the company to overcome the following challenges within the existing ecosystem:
The need to maintain multiple developer portals with overlapping functionalities
An uneven, unpersonalized experience for users and developers in different regions
The failure to increase adoption among business units to drive growth
Limited API visibility across regions, which hurt innovation and revenue growth
These issues were driving up operational costs, limiting their global expansion, stifling the user experience, and, ultimately, stunting revenue growth.
The Solution: Bringing Everything Into One API Portal
Experian approached Achieve Internet, an Apigee Edge and Drupal-certified partner for a custom multi-tenant solution to make their API program work.
Achieve Internet delivered a single developer portal for accessing multiple instances of the Apigee Edge platform with the help of the following tools:
Content Management: Drupal was deployed for its enterprise-grade functionality, flexibility, and reliability.
Multi-tenant Apigee Integration: A custom module was created to allow connections to an unlimited number of Apigee Edge backends. Individual Apigee connections are associated with site regions for consumers to use a single account to manage access keys and product subscriptions across all the regions they operate.
Groups: The Groups module was used to generate documentation pages around a common topic and, optionally, restrict access to a whitelist of users and teams.
Paragraphs: Content on the Global Developer Portal allows for reusable sections of “paragraph” content. Site Managers can choose from a library of content sections to build new pages quickly.
Custom Theming and Navigation: From the Product Catalog to individual FAQs, all content can be published globally or selectively by region while taking into account all applicable access restrictions for private offerings.
Content Migration: The new Global Developer Portal incorporated content from three previous standalone portals operating in independent regions. New CMS structures were put in place for administrators to easily publish content to one or multiple regions - as well as globally. A single, lean codebase allows for reduced operating costs and less duplication of effort in maintaining separate regional websites.
SSO: The developer portal integrates with an internal SSO Identity Provider (IdP) and a separate external client SSO IdP alike. Staff users can automatically be granted appropriate role-based access via exposed attributes from the corporate SSO while new customers can register in the portal, creating an account in the external SSO and integrating with corporate identity and CRM flows.
The solution delivered by Achieve Internet made it possible for developers and business units to access content, APIs, and products across global regions with a user interface personalized for their region in their native language.
The Impact: 300% increase of their API catalog within the first 6 months
The platform empowered Experian to continue their innovation and growth by easily supporting new regions, languages, and Apigee backends - all within a single, unified API portal.
Within months, our client saw a significant increase in innovation across their business units.
The new portal enables them to discover API products more easily, resulting in new product development and top-line revenue growth.
The solution also has provided them with the framework to continue their global expansion while keeping costs low and increasing overall margins.
Do you want to learn more about how Achieve Internet can do the same for your business? Reach out to our team today for a free consultation.
